Frequently Asked Questions (FAQs)

We aim to provide stimulating, fun activities which not only get us active, moving and using our imaginations but also align with the five key developmental play domains – SPICE: S- Social skills, P – Physical health and well-being, I – interactive skills, C- Cognitive skills and E – Emotional intelligence. Our activities are balanced to give each young person throughout the day the opportunity to develop these skill sets, improving their cooperation, communication, self-esteem, confidence and teamwork skills, all whilst having fun!

When does Fresh Kids Holiday Club run?

Fresh Kids Holiday Clubs run daily during every School holiday, except Bank Holidays and the Christmas Holiday.  Drop off is any time during 8.30am-9.30am and there is a flexible pick up between 4.30pm-5.30pm.

What is the fee structure and payment terms?

Fees are £27 per day. There is a £5 discount* when you book a Weekly Ticket (Monday to Friday, 5 consecutive days, where available). All fees are payable online at the time of booking.

  • Refund policy: we do not issue refunds unless we cancel a Scheme due to unforeseen circumstances (in this instance a full refund will be given). In the event of illness or injury where 2 or more days are missed, we will issue you with a credit note which can be redeemable against the next Holiday Scheme only. A medical certificate may be required. You will need to cancel your booking online by 5pm prior to the day of the booking. Failure to do so will result in a Credit Note not being issued.
  • Late collection of a child on the day will incur a cost of £1 per minute.

What is the booking procedure?

Booking is easy online. You can book, pay and manage your bookings via your email confirmation. Parents must complete the necessary paperwork ie Registration Form, Medical forms.

Why do I need to complete a Registration Form?

A Registration Form must be completed for each child before their first visit. This form records personal information, emergency contact details, medical information and permissions/consents.

If you’re trying us for the first time, please download the Registration Form (one for each child) and return to or to Fresh Gym, Govett Avenue, Shepperton TW17 8AB.

If we already hold a Registration Form for your child, it is your responsibility to ensure all relevant information is up-to-date. Please notify us of any changes.

My child requires/may require medication on site, what should I do?

If a child attending Holiday Club requires prescription medication of any kind, you must download and complete a Permission to Administer Medicine form and bring this with you on the first day or return it to Staff at the Club will not administer any medication without such prior written consent.

How is the day structured?

Each day is packed with activities, Sports and Arts & Crafts, all of which are optional and there is always a choice to take part in. Each day is structured with the same basic layout as we know how important routine can be to help feel secure. However, that doesn’t mean each day is the same!

There is supervised free-choice play each morning – allowing children to make their own choices. During each day there’s a mix of team, confidence, self-esteem building games. We follow our daily advertised Activity Programme where we have balanced our activities to include something for everyone, with a wide range of skills to learn or develop and most importantly lots of fun. In fact, we’ll be having so much fun we’ll hardly notice that we’re getting motivated and active!

And just to add a little bit more …. we have Special Events every afternoon.

We end the day with an extra dose of fun as we build our Snug and Dens to chill out in, with optional books, puzzles, board or card games.

What food do the children need to bring?

The mid-morning snack, lunch and afternoon breaks are always at the same set times. Please provide your child with food and a fruit snack and a refillable water bottle (please do not include fizzy/energy drinks). Please be aware that we operate a STRICTLY NO NUT policy in any food on site.

What should my child wear?

Please ensure your child is dressed in comfortable clothing and appropriate footwear for running around. Some activities will be outside (weather permitting) so please wear appropriate clothing (sun hat or jacket/waterproof).

If the sun is out, please don’t forget to apply SUN CREAM before you arrive.

What should I do if the person collecting my child is not on the authorised list?

In exceptional circumstances, if the parent requires another person who is not listed on the Registration form to collect their child, the child’s parents or carers must inform the Club in advance and provide a password. If the manager has any concerns regarding the person collecting he/she will contact the main parent or carer for confirmation.

How do I contact the Holiday Club?

For general enquiries contact us by email: or by telephone 01932 225 953 (Fresh Gym) or 01932 253400* (Fresh Sports Centre).

*Please note the Sports Centre telephone number will divert to Fresh Gym, whenever the Sports Centre reception desk is unmanned.

If you need to contact Staff at the Holiday Club during a day when your child is in attendance, please call the Duty Manager using the telephone number shown daily on the Front Door at Reception. Or alternatively, call Fresh Gym on 01932 225 953.

Telephone: 01932 225 953 . Email: